FAQ

Q: Will VAT or other taxes be added to my order total?
A: No. The price you see is the final price you pay. All applicable taxes and import duties are included upfront, so there are no surprise charges at checkout or upon delivery.

Q: What payment options can I use?
A: We offer several secure payment channels including major Credit Cards (Visa), Western Union transfers, and direct Bank Transfer.

Q: Do you ship to international addresses?
A: Yes, we deliver globally. To speed up delivery, your order will be shipped from our closest regional distribution center.

Q: Can I pay for my order over the phone?
A: To protect your financial information, we do not accept telephone payments. All transactions must be completed securely through our online payment gateway.

Q: How secure is the payment process on your site?
A: Your security is our priority. Our website employs advanced SSL encryption and adheres to strict industry security standards to safeguard your payment and personal data.

Q: What should I do if my credit card payment fails?
A: First, please double-check your card information and confirm with your bank that international transactions are enabled. If problems continue, consider using another payment method or contacting your bank. Our support team is also ready to help.

Q: My order didn't go through, but my card was charged. What happens now?
A: This is usually a temporary authorization hold, which your bank should release within 3-10 business days. If the order wasn't confirmed, a final charge will not be made. If the funds have been deducted, please contact us with your details for a prompt investigation.

Q: I'm having trouble completing an order online. What are my options?
A: Please get in touch with our Customer Support via email or live chat. We can help troubleshoot the issue or, where available, provide a secure direct payment link to finalize your purchase.

FAQ: Order Processing & Shipping

Q: Are all jerseys and products, especially the big-team ones, in stock?
A: The majority of our items are available for immediate dispatch. For high-demand jerseys during major competitions, stock can move quickly. You can see the current availability status on each product's page.

Q: Can I change my order after I've paid?
A: We can only attempt modifications if the order has not yet moved to our packing stage. Please contact us immediately, and we'll try our best to accommodate your request.

Q: Am I allowed to cancel my order after purchasing?
A: Yes, cancellations are possible within 1 hour of placing your order, as long as it hasn't been processed for shipment. See below for the procedure.

Q: How do I cancel an order?
A: To request a cancellation, please immediately contact our Customer Support team via email or through your account dashboard, providing your order number. We will confirm the possibility and proceed if feasible.

Q: What are your shipping options and delivery times to Europe?
A: We ship using tracked methods from our EU-based warehouses. Delivery within Europe generally takes 7-10 business days. Worldwide delivery times vary from 7 to 20 business days based on the destination.

Q: How can I track my order?
A: After your order ships, you'll receive an email with a tracking number. You can use this number on the carrier's website or in your account to follow your shipment's journey.

Q: What if my package hasn't arrived within the estimated timeframe?
A: We recommend first checking the tracking information for any updates. If there's been no progress or a substantial delay, please contact our support team with your order number so we can inquire with the shipping partner.

FAQ: After-Sales Service

Q: What is your policy for returns?
A: We accept returns within 14 days of the delivery date. Items must be in unused condition, with all original tags attached. Customized or special-order items are generally non-returnable unless they have a defect.

Q: How long do exchanges or refunds take?
A: Once we receive the returned item, it takes us 3-5 business days to process it. Your refund will then be issued to your original payment method. The time it takes for the funds to reflect depends on your bank or payment provider.

Q: Are there any fees for returns or exchanges?
A: The customer covers the cost of return shipping, unless the item is incorrect or faulty. We do not apply any additional handling or restocking fees for processing returns or refunds.